Bill Cole Honda Coronavirus Information & FAQ

During these uncertain times, we know that you must have a lot of questions. At Bill Cole Automall, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to a Bill Cole car dealership in Ashland, KY, at your earliest convenience.

Is Bill Cole Automall Open Right Now?

Yes, Bill Cole Automall Service Center & Showrooms are currently open. We are still doing our best to make accommodations for our customers and taking sanitary precautions. You're welcome to contact Bill Cole Automall via email, or feel free to give us a call. We can still bring the car-buying experience to you, with an at-home test-drive or at-home delivery.

Can I Buy a Car from Bill Cole Automall Right Now?

Yes, you can buy a car from Bill Cole Automall right now, both physical locations of the service center and our showrooms are open. 

Bill Cole Automall is committed to serving the local Ashland community any way we can during this pandemic, so we're making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you're interested in buying a new or used car for sale right now, you can come down to the dealership or still take advantage of our customized video walk-arounds and over-the-phone finance application process. You can still then make an appointment for us to deliver the vehicle right to your door. Whether you're interested in buying or leasing a new car, you'll get peace of mind knowing we'll deliver it to you for a test-drive or after the purchase.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Or if you chose to come down to the dealership please know that our staff is trained on the best practices during this time.

Since auto repair shops are essential businesses in Kentucky, Bill Cole Automall is open right now.

Our Ashland service center is fully staffed and ready to tend to all your routine and critical auto repair essentials. Our auto sales center is currently closed as we adhere to local advisories.


Is Bill Cole Automall Open for Service?

Yes, Bill Cole Automall is open for service. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities. Our service bays are fully open Monday through Friday, from 8 a.m. to 6 p.m.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our auto service centers in Ashland, KY, for reliable auto repairs nearby. We can take care of oil changes, brake repairs, battery replacements and more! Plus, we're making it easier than ever to get the quality car repairs you need because we'll come to you. We're currently offering service pick-up and delivery within 12 miles of our dealership. If you'd like to schedule a service appointment or learn about the current Bill Cole Automall hours, just give us a call.

Does Bill Cole Automall Deliver?

Yes, Bill Cole Automall is happy to deliver to customers who live within 12 miles of our dealerships.

To protect both our customers and our employees, the entire team at Bill Cole Automall is practicing safe social distancing. However, we are working and we're ready to tend to all your vehicle sales and service needs. If you're interested in buying a vehicle from us, we can send you a customized video walk-around of your vehicle of interest. If you like what you see, you can complete the auto financing application entirely over the phone from the comfort of your own home. Then, schedule car delivery right to your door!



Here at Bill Cole Automall, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule and flexible buying options, we are taking steps to protect our community, including:

-Increased Sanitation Measures: Employees are advised to frequently wash hands, sanitize high-touch areas, wear gloves and practice social distancing.
-Over-the-Phone Application Process: We can review your auto financing application over the phone, giving you details on down payments, monthly payments and more. In addition, we can also help you find which vehicles fit into your budget.
-Customized Video Walk-Arounds: We can send you a video of the car you want most! We'll show you everything your vehicle of interest has to offer, as well as point out any flaws or blemishes so that you can buy with total confidence.
-Pick-Up & Delivery for Service: You can get your vehicle serviced without ever leaving your home thanks to our pick-up and delivery service. We'll pick up your vehicle, service it and return it directly to you. All serviced vehicles are properly sanitized once work is completed.

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.
-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.
- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.
-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!